Refund policy

We want you to love our items, but we get it – sometimes, it just doesn’t work out. Whether you didn’t like the color or the item was not as comfortable as expected, we’ll try to make it right. If you’d like to make an exchange or return, here’s what you need to know.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Just provide your order number, and we will refund the purchase price using the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.

If you want to start a return, contact us at help@gossypine.com or use our self-service method in the customer account. When your return is accepted, we will send instructions on where to send your package. Items returned to us without first requesting a return will not be accepted. We must receive the approved return items within 14 days after the return label is sent, or a refund will not be provided.

Please feel free to contact us for any return questions at help@gossypine.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you were sent the wrong item so we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns for gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take time for your bank or credit card company to process and post the refund.